NTERNATIONAL SHIPPING

Processing & Handling

• Standard Products: 1–3 business days from payment confirmation

• Handmade/Custom Items: 3–5 business days

• Peak Season (Oct–Jan): Add 2–4 extra processing days

• All orders ship from New Delhi, India

⚠️ CRITICAL: Delivery Timeline Breakdown

TOTAL ESTIMATED DELIVERY = Shipping Time (below) + Customs Clearance (2–7+ days)

The timelines below are FROM DISPATCH DATE ONLY and do NOT include:

• Customs inspection & clearance (typically 2–7 days, can exceed 14 days in rare cases)

• Import documentation processing

• Local delivery initiation in destination country

Example: A package with "5–7 day express" delivery + "3-day customs" = 8–10 total days minimum

International Shipping Options & Timelines

All times in business days from dispatch date (excluding customs)

             Region                                        Economy (India Post EMS)    Standard (FedEx/DHL)    Express (DHL Priority)

  USA & Canada                                        14–21 days                                   9–12 days                          4–6 days

Europe (UK, Germany, France, etc.)      12–17 days                                   7–10 days                          3–5 days

Australia & New Zealand                        15–21 days                                 10–13 days                          6–8 days

Middle East (UAE, Saudi, Kuwait)9–      13 days                                        6–8 days                            3–4 days

Southeast Asia (Singapore,

Malaysia, Thailand, Vietnam)                   6–10 days                                  4–6 days                            2–3 days

Japan, South Korea                                  10–14 days                                  6–8 days                           3–5 days

Rest of World                                             18–28 days                                12–18 days                         8–12 days

International Shipping Charges (2026 Rates)

Auto-applied at checkout based on order value & destination

Note: FedEx/DHL rates increased ~5.9% effective January 5, 2026; pricing reflects current market rates.

    Order Value (INR)                 Shipping Fee          Estimated Cost (USD)*How to Save

Under ₹2,000                            ₹1,499~$18                        Add ₹501 more items

₹2,000–₹3,499                              ₹999~$12                      Spend ₹3,500+ for FREE

₹3,500+                                           FREE$0                          ✅ Enjoy free shipping

*USD conversion approximate at 1 USD = ₹84–86 (January 2026 rates; subject to forex fluctuations). Final charge in INR only.

Heavy Item Surcharge (International)

• Blankets, Shawls, Large Throws (~500g–2kg): +₹500 surcharge (weight-based)

• Multiple Heavy Items: +₹750 (shipping consolidated)

Additional International Charges

• Premium Moisture-Resistant Packaging: +₹300 (recommended for woolen items)

• Insurance (Optional): +₹499 (covers up to 50% of order value)

📦 PACKAGING & PRODUCT CARE

Handmade Woolen Products Protection

We take extra care with every item:

✓ Vacuum-Sealed: Prevents moths, dust, and wrinkles during transit
✓ Moisture-Resistant Wrapping: Protects against humidity damage
✓ Eco-Friendly Materials: Biodegradable packaging whenever possible
✓ Tissue & Care Cards: Included with every order
✓ Fragile Handling Labels: Applied to all international shipments

Premium Packaging Option:

• Upgrade to luxury unboxing experience: +₹200–300

• Includes branded tissue, thank-you card, and premium wrapping

🛑 CUSTOMS, DUTIES & IMPORT TAXES

Important: You Pay Import Duties (DDU Model)

Our shipping is Delivered Duty Unpaid (DDU). This means:

• ✅ We handle delivery to your country's customs authority

• ❌ YOU are responsible for all import duties, taxes, VAT/GST, and customs processing fees

• ❌ We cannot prepay duties (vary by country, item value, and local regulations)

Typical Duty & Tax Ranges by Country

Country/Region       Typical Duty     RateVAT/Sales             TaxTotal Estimated Cost

USA                              11–25%                 0–10% (state VAT)             11–35% of order value

Canada                        15–25%                       5% GST                         20–30% of order value

EU Countries                8–12%               17–25% VAT                          25–37% of order value

United Kingdom        10–12%                     20% VAT                          30–32% of order value

Australia                            10%                      10% GST                               20% of order value

New Zealand                 0–5%                      15% GST                         15–20% of order value

UAE & GCC                         5%                        0% (no VAT)                          5% of order value

Singapore                           0%                        8% GST                                 8% of order value

Japan                            0–10%                       10%                                  10–20% of order value

How Customs Duties Work

1. Declaration: We declare items as "Handmade Wool Accessories" at full invoice value

2. Customs Assessment: Your country's customs authority calculates duty based on HS code 5110 (woolen yarn)

3. Notification: Customs sends you duty notice; you pay before package is released

4. Delivery: Package delivered to you after payment

5. Timeline: This process typically adds 2–7 business days (can exceed 14 days during peak periods)

Before You Order – Check Your Country's Rules

Different countries have different regulations:

• USA: Handmade items may qualify for lower duty rates; confirm with USPS

• EU: VAT on import goods from non-EU countries (including India) is mandatory

• Canada: Duties apply; consider Royal Mail vs. FedEx for comparison

• Australia: Quarantine restrictions may apply to woolen items; declare clearly

We are NOT liable for:

• ❌ Customs delays (even if 1–2 weeks)

• ❌ Duty rejections or re-inspections

• ❌ Additional fees imposed by customs authorities

• ❌ Quarantine holds (rare but possible for woolen items)

• ❌ Return shipping costs if customs rejects the item

🚫 RESTRICTED & PROBLEM COUNTRIES

We Cannot Ship To

Sanctioned Countries (US/UN Embargo):

• ❌ Iran

• ❌ Syria

• ❌ North Korea

• ❌ Crimea (Russia-annexed region)

High-Risk Countries (Customs/Logistics Issues):

• ❌ Afghanistan

• ❌ Pakistan

• ❌ Yemen

• ❌ Somalia

• ❌ South Sudan

Limited Shipping Available

Possible delays/higher costs to:

• 🟡 India-Pakistan border regions (Kashmir, Jammu)

• 🟡 Conflict zones (check current news before ordering)

• 🟡 Remote islands (may require additional fees)

Not sure if we ship to your country? Contact us: annlynnonlinestore@gmail.com

📢 CUSTOMER TIPS, HACKS & FAQ

💡 Bundle & Save Strategy

• Target ₹1,499 (domestic free shipping): Add items to reach this threshold

• Target ₹3,500 (international free shipping): Combine 3–4 items to unlock free worldwide shipping

• Example: ₹1,800 order + ₹1,700 items = ₹3,500 order = FREE international shipping (save ₹999!)

📊 Order Timing Guide

OccasionOrder ByServiceNotes

ChristmasDec 10Express (Intl)Arrives before Dec 25

New YearDec 15Standard (Intl)Arrives by Jan 5

Valentine's DayJan 20Standard (Intl)Arrives by Feb 10

EasterMar 10Standard (Intl)Arrives by Mar 31

AvoidDec 20–Jan 10AnyMajor holiday delays

🔍 How to Track Your Order

You'll receive tracking updates at:

1. Order Confirmed (within 24 hours): Order number & estimated delivery

2. Payment Verified (within 24 hours): Processing begins

3. Ready to Dispatch (1–5 days): Package handed to courier

4. In Transit (auto-updates): Real-time GPS tracking link via SMS/email

5. Customs Clearance (intl orders): Held at customs; we notify you

6. Out for Delivery: Final courier notification

7. Delivered: Confirmation with delivery timestamp

Tracking Link: Sent via email + SMS (if opted in)

⏰ What If My Package Is Delayed?

ScenarioTimelineAction

No update for 3 daysWithin 3 days of orderContact us; verify address accuracy

Stuck in customs (Intl)1–7 days normalCheck customs website (we provide link); patience needed

No movement for 7+ daysAfter 7 daysEmail annlynnonlinestore@gmail.com with order number; we investigate

Lost or damagedAfter 14 days with no updateFile claim with courier; we assist with documentation

Note: We cannot force customs to release packages or pay duties on your behalf. Patience is required during peak seasons (Oct–Jan).

🎁 Special Requests

Can we ship for you as a gift?

• ✅ Yes! Add gift message at checkout

• ✅ We can also ship directly to recipient with invoice removed

• ❌ We cannot prepay customs duties as a gift

Can we hold your order while you decide?

• ✅ Yes, up to 7 days (email us at annlynnonlinestore@gmail.com)

• ✅ No charge

Can we combine multiple orders into one shipment?

• ✅ Yes, if ordered within 24 hours; we'll refund extra shipping

• Contact us immediately after ordering

🔄 RESHIPPING & RETURN SHIPPING COSTS

If You Need to Return Your Item

See our full Returns Policy for details, but key points:

Customer TypeReturn ShippingTimelineRefund

IndiaFREE (if defective) / Paid (other reasons)15 days from receipt7–10 days after inspection

InternationalPaid by customer (unless defective)14 days from receipt7–10 days after inspection + currency conversion fees may apply

Note: Return shipping costs are not refunded unless the item was defective.

📧 CONTACT US

Have questions about shipping, delivery, or customs?

• Email: annlynnonlinestore@gmail.com

• Contact Form: https://www.annlynn.shop/contact-us

• Response Time: 2 business days (Monday–Friday, excluding Indian national holidays)

• Our Address: Safdarjung Enclave, New Delhi, Delhi - 110029, India

For Urgent Issues (lost package, customs hold):

• Email subject line: "URGENT: Order #[YOUR ORDER NUMBER]"

• We'll prioritize within 24 hours

✅ KEY TAKEAWAYS

PointDetails

Free ShippingIndia: ₹1,499+ | International: ₹3,500+

Processing Time1–3 days (standard) / 3–5 days (handmade)

Express Delivery2–7 days (international) / 3–5 days (domestic)

Customs DutyYou pay (DDU model) — typically 10–35% of order value

Total TimelineShipping time + 2–7 days customs + processing = 7–28 days typical

We Ship WorldwideExcept sanctioned/high-risk countries (see list above)

Tracking IncludedReal-time SMS & email updates

Returns15 days (India) / 14 days (International)

📋 POLICY UPDATES & CHANGES

This policy was last updated on January 16, 2026 to reflect:

• ✅ Current international shipping rates (FedEx/DHL 2026 pricing)

• ✅ Realistic delivery timelines including customs clearance

• ✅ Peak season surcharges (Oct–Jan 2026)

• ✅ Latest exchange rates (1 USD = ₹84–86)

• ✅ Customs duty examples for major markets

• ✅ Expanded FAQ and customer support

We may update this policy quarterly. Check back for the latest information.

🧵 Why We're Different

At AnnLynn, every item is handmade with love in New Delhi. We use premium woolen yarn, traditional weaving techniques, and eco-conscious packaging. Our shipping policy reflects our commitment to:

✨ Quality: Careful handling of delicate handmade items
✨ Transparency: No hidden fees; all costs upfront
✨ Care: Vacuum-sealed, moisture-resistant, delivered safely
✨ Support: Real humans answering your questions in 2 business days

Thank you for supporting artisanal craftsmanship! 🧶💚

Designed with ❤️ by Ann Lynn. Stay inspired!

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