✅ RETURNS & REFUND POLICYLast Updated: January 16, 2026

For Domestic (India) & International Customers

📍 Our Commitment

At AnnLynn, we stand behind every handmade woolen product. If you're not completely satisfied, we make returns easy and hassle-free. Read this policy carefully to understand your rights and our process.

1️⃣ RETURN WINDOW

Domestic (India)

• Standard Returns: 7 days from delivery date

• Defective Items: 15 days from delivery date

• How to Calculate: We count business days (Mon–Fri, excluding national holidays)

International

• Standard Returns: 45 days from delivery date

• Defective Items: 60 days from delivery date

• Why the Longer Window? Accounts for longer shipping times & customs delays

Important: Return window starts from the date the package is delivered to you, not the order date.

2️⃣ ELIGIBILITY FOR RETURNS

Items We Accept

✅ Eligible for Return (Refund or Exchange):

• Unworn and unwashed

• Original condition (no visible wear)

• All original tags & labels attached

• All packaging intact

• Free from odors, stains, or damage

• Not altered or customized after purchase

• No signs of pet contact (hair, odors)

Items We DO NOT Accept (Non-Returnable)

❌ Not Eligible for Return:

• Custom/Personalized Orders: Engraved items, monogrammed products, custom colors/sizes

• Sale/Final-Sale Items: Marked "Final Sale" or "Clearance" at purchase

• Intimates/Undergarments: For hygiene reasons

• Damaged by Improper Care: Shrunk wool, faded colors (due to washing in hot water), moth damage from poor storage

• Items Outside Return Window: Even if unused

• Altered Products: Cut, sewn, or modified after purchase

• Gift Cards & Digital Products: Non-returnable

What Counts as "Improper Care"?

We understand accidents happen. Here's what we cover vs. what we don't:

ScenarioReturnable?Why

Wool shrunk after cold water wash❌ NoImproper care (should use wool detergent)

Wool shrunk from accidental hot wash❌ NoUser error in care

Moth damage from storage in damp closet❌ NoStorage issue (should use cedar/repellent)

Color faded from direct sunlight❌ NoImproper storage

Small hole/tear from wear❌ NoNormal wear & tear

Defect in weaving (hole present at delivery)✅ YesManufacturing defect

Zipper broken (was working at delivery)✅ YesManufacturing defect

Seam came apart (not from force/wear)✅ YesManufacturing defect

3️⃣ HOW TO START A RETURN

Step 1: Contact Us Within Return Window

Email us within your return window with:

📧 Email: annlynnonlinestore@gmail.com
📱 WhatsApp: +91 7838331957 (10 AM–5 PM IST, Mon–Fri)
🌐 Return Form: https://www.annlynn.shop/returns (fill out online)

Subject Line: "RETURN REQUEST – Order #[YOUR ORDER NUMBER]"

Step 2: Provide Required Information

Include in your email/form:

1. Order Number: (e.g., #AL20260115001)

2. Item Name & SKU: (e.g., "Merino Wool Shawl – SKU: MWS-BLK-001")

3. Reason for Return:

   • ❌ Doesn't fit

   • ❌ Color not as expected

   • ❌ Changed mind

   • ✅ Defective/Damaged

   • ✅ Wrong item shipped

   • Other (please specify)

4. High-Quality Photos (3–5 photos):

   • Item front & back

   • Close-up of tags/labels

   • Close-up of any damage (if applicable)

   • Original packaging (if applicable)

5. Delivery Address: Where we should send replacement/refund

6. Preferred Resolution: Refund, exchange, or store credit

Step 3: Receive Return Authorization (RA) Number

Domestic (India):

• RA number issued within 24–48 hours

• Valid for 14 days from issue date

International:

• RA number issued within 48–72 hours

• Return instructions provided (includes prepaid label if applicable)

• Valid for 30 days from issue date

⚠️ Important: Do NOT ship your item without an RA number. Packages without RA numbers will be refused or considered donations.

Step 4: Pack & Ship Your Return

Packing Instructions:

1. Use Original Packaging: If available, use the box/packaging item arrived in

2. Include RA Number: Write RA number on the outside of package (clearly visible)

3. Include Return Label: Print & affix return shipping label (if provided)

4. Include Receipt: Invoice/packing slip from original shipment

5. Protect the Item:

   • Fold neatly to avoid creases

   • Wrap in acid-free tissue (not newspaper)

   • Place in sealed plastic bag (protects from moisture)

   • Add moth repellent (cedar balls or lavender sachet)

   • Use padded box/mailer for international returns

Do NOT include:

• ❌ Used detergent or cleaning products

• ❌ Loose items (buttons, tags must be attached)

• ❌ Personal items (scarves, bags must be empty)

Step 5: Ship Your Return

Domestic (India):

• Who Pays? Customer pays return shipping (unless it's our error – see below)

• Shipping Method: Use tracked service (India Post Registered, Flipkart, DTDC, Blue Dart)

• Insurance: Recommended (₹500–1,000 for valuable items)

• Timeline: Ship within 7 days of receiving RA number

International:

• Who Pays? Customer pays return shipping (unless it's our error – see "Free Returns" below)

• Shipping Method: Use tracked international service (DHL, FedEx, UPS, or local equivalent)

• Insurance: Highly recommended (covers 50–100% of item value)

• Customs: Mark as "Return" not "Refund" to avoid duty charges

• Timeline: Ship within 14 days of receiving RA number

Important: Keep your tracking number & receipt. You'll need it if the package goes missing.

4️⃣ REFUNDS

Refund Processing Timeline

1. Return Package Arrives: Tracked & logged into our system (1–2 days)

2. Quality Inspection: We examine for defects, damage, wear (3–5 business days)

   • Domestic: 3–5 days

   • International: 5–7 days (slower due to customs documentation)

3. Refund Decision: Approved or rejected (1 business day)

4. Refund Initiated: Money returned to original payment method (1–2 business days)

5. Bank Processing: Appears in your account (3–10 business days depending on bank)

Total Timeline: 7–25 business days from return package arrival (domestic: 7–15 days | international: 10–25 days)

Refund Amount

Item TypeRefund AmountNon-Refundable

Standard ReturnsProduct price only✅ Original shipping fee

Defective ItemsFull price + return shipping✅ Nothing non-refundable

Our Error (wrong item)Full price + return shipping✅ Nothing non-refundable

Store Credit100% of product priceN/A

Important Notes:

• Shipping fees are never refunded except for defective items or our errors

• Taxes/duties paid are not refunded (you'll need to claim with local authorities)

• Restocking fee applies (see section 6 below)

Refund Method

Refunds are issued to your original payment method:

Payment MethodRefund TimelineNotes

Credit Card3–7 daysCheck with your bank if not received

Debit Card3–10 daysBank processing varies

PayPal1–3 daysFastest refund method

Net Banking5–10 daysSlower than card payments

UPI2–5 daysDepends on your bank

For International Customers:

• Refund amount: Product price in INR, converted to your original currency at the exchange rate on refund date

• Exchange rate used: RBI official rate (https://www.rbi.org.in)

• Expected conversion fee: None (we absorb this cost)

Currency Conversion Policy

International Customers Only:

• Original price charged in INR

• Refund issued in your local currency (converted at RBI official rate on refund date)

• Example: You paid ₹2,500 (charged at $30 USD). If INR weakens to ₹85/USD, you receive $29.41 USD back

• We do NOT charge conversion fees – our bank may deduct a small fee (typically <1%)

5️⃣ EXCHANGES

Domestic (India)

✅ Exchanges Available For:

• Size (XS → S, S → M, etc.)

• Color (Black → Navy, etc.)

• Same product (Shawl → Shawl) or similar product (under same price category)

Timeline: Must request within 7 days of delivery
Process:

1. Email us with RA request (include photos)

2. Receive RA number within 24–48 hours

3. Ship original item to us (customer pays return shipping)

4. Upon receipt, we ship replacement immediately (free shipping)

5. Total timeline: 10–15 business days

Cost: Free – we cover replacement shipping; you cover return shipping

International

❌ Exchanges NOT Available

Why? International customs & re-import documentation is complex and expensive.

Alternative:

1. Return original item for refund (customer pays return shipping)

2. Wait for refund to arrive in your account (10–25 days)

3. Place a new order for the desired size/color

4. Enjoy free shipping on orders over ₹3,500

Cost: You pay return shipping, then order again (can use our ₹3,500+ free shipping threshold)

6️⃣ RESTOCKING FEE

When a Restocking Fee Applies

A 10% restocking fee is deducted from your refund only in these specific cases:

For Domestic Orders: ❌ No restocking fee (you get 100% product refund)

For International Orders:

• ✅ Defective items: No fee (100% refund + return shipping)

• ✅ Our error: No fee (100% refund + return shipping)

• ✅ Size too small/large: 10% fee applies

• ✅ Color not as expected: 10% fee applies

• ✅ Changed your mind: 10% fee applies

Restocking Fee Example:

• Order value: $100 USD (₹8,500 INR)

• Reason: Color not as expected (not a defect)

• Restocking fee: 10% = ₹850 INR (~$10 USD)

• You receive: ₹7,650 INR refund (~$90 USD)

What the Restocking Fee Covers

The 10% fee reimburses us for:

• ✓ Quality inspection & testing (2–3 hours labor)

• ✓ Repackaging & resealing (supplies + labor)

• ✓ Restocking the warehouse (logistics)

• ✓ Administrative processing (2–3 people involved)

Fee Exemptions (No Restocking Fee)

No restocking fee if:

• ❌ Item is defective (hole, broken seam, weaving error)

• ❌ Item is damaged (arrived damaged, not from shipping)

• ❌ Wrong item was shipped (our error)

• ❌ Item never arrived (lost in transit)

7️⃣ DEFECTS & QUALITY ISSUES

How to Report a Defect

Timeline: Report within 24–72 hours (domestic) or 7 days (international) of delivery

What Counts as a Defect:

• ✅ Hole or tear in fabric (not from wear/force)

• ✅ Broken seam or stitching coming apart

• ✅ Weaving error (dropped stitch, misalignment)

• ✅ Zipper/button broken or faulty

• ✅ Color bleeding or fading (on first wash)

• ✅ Wrong dye lot (significant color difference)

• ✅ Item damaged in shipping (we'll help file claim)

What Does NOT Count as a Defect:

• ❌ Shrinkage from improper washing

• ❌ Pilling (normal for wool) or shedding

• ❌ Fading from sun exposure or improper storage

• ❌ General wear from use

• ❌ Items slightly different from website photo (lighting differences)

Report a Defect

📧 Email: annlynnonlinestore@gmail.com
📱 WhatsApp: +91 7838331957

Include:

1. Order number

2. Item name/SKU

3. Detailed description of defect

4. High-quality photos (close-up of defect from multiple angles)

5. Preferably a video showing the defect

Defect Resolution

If Defect is Verified (within 2–3 business days):

Domestic (India):

• ✅ Free Replacement: We ship a new item free of charge

• OR

• ✅ Full Refund: 100% product price (you ship back at no cost – prepaid label provided)

• ✅ Timeline: Replacement ships within 2–3 business days

International:

• ✅ Free Replacement: We ship a new item free of charge (express if available)

• OR

• ✅ Full Refund: 100% product price + return shipping reimbursed (prepaid label provided)

• ✅ Timeline: Replacement ships within 3–5 business days

If Defect is NOT Verified:

• We'll contact you with photos/explanation

• You can request a second opinion (no charge)

• If still disputed, we'll split the difference (50% refund)

8️⃣ FREE RETURNS (We Pay Shipping)

When We Pay Return Shipping

You get FREE return shipping (we cover the cost) in these cases:

Domestic (India):

• ✅ Defective or damaged item

• ✅ Wrong item shipped (our error)

• ✅ Item never arrived (lost in transit)

• ❌ Size/color doesn't suit you (you pay)

• ❌ Changed your mind (you pay)

International:

• ✅ Defective or damaged item (we provide prepaid return label)

• ✅ Wrong item shipped (we provide prepaid return label)

• ✅ Item never arrived (we file carrier claim + send replacement free)

• ❌ Size/color doesn't suit you (you pay)

• ❌ Changed your mind (you pay)

How It Works:

1. Report the issue

2. We verify & approve

3. We email you a prepaid return shipping label (print & use on your package)

4. Ship at no cost to you

5. Receive full refund (no restocking fee)

9️⃣ STORE CREDIT (Alternative to Refund)

Get 15% Bonus with Store Credit

Instead of a refund to your bank account, you can choose store credit toward future purchases:

Benefit: Get 15% bonus on your credit
Example: ₹1,000 refund → ₹1,150 store credit

Validity: 24 months from issue date

How to Claim:

1. Mention "I want store credit" in your return email

2. Upon approval, we'll send you a gift card code

3. Use code at checkout for 15% discount applied automatically

Conditions:

• Cannot be converted back to cash

• Cannot be transferred

• One credit per customer

• Valid for all products (no restrictions)

🔟 LOST OR DAMAGED PACKAGES

Package Lost in Transit

Timeline: If package doesn't arrive within 7 days of estimated delivery:

Domestic (India):

1. Contact us with tracking number

2. We file a claim with India Post (up to 72 hours)

3. India Post investigates (5–10 business days)

4. If Found: Package delivered to you

5. If Not Found: We send replacement free of charge

International:

1. Contact us with tracking number

2. We file a claim with the carrier (DHL, FedEx, etc.)

3. Carrier investigates (7–15 business days)

4. If Found: Package delivered to you

5. If Not Found:

   • You insured the shipment: File claim with carrier; we'll assist

   • You didn't insure: We send replacement at 50% discount (or full refund)

Our Guarantee: We will NOT leave you empty-handed. Either your package arrives or you get a replacement/refund.

Package Damaged in Transit

What to Do:

1. Do NOT discard packaging or item – we need photo evidence

2. Email us within 24 hours with:

   • Photos of damaged packaging (before & after opening)

   • Close-up photos of damaged item

   • Tracking number & delivery proof

3. We'll assess the damage (24–48 hours)

4. Resolution:

   • Minor damage: Keep item + receive ₹200–500 credit

   • Severe damage: Return item + full refund/replacement

   • Partial damage: Partial refund (10–50% depending on severity)

1️⃣1️⃣ CONTACT US

We're here to help! Reach out with any questions or concerns.

Email (Fastest Response)

📧 annlynnonlinestore@gmail.com

• Response time: 2 business days

• Include order number & photos when possible

WhatsApp (Fastest for Urgent Issues)

📱 +91 7838331957

• Hours: 10 AM–6 PM IST, Monday–Friday

• Best for quick questions or urgent issues

• Can share photos/videos directly

Return Form (Online) Form

🌐 https://www.annlynn.shop/return-exchange-policy

• Auto-generates return label

• Fastest approval process

• Immediate RA number

Mailing Address (For Physical Documentation)

📬 AnnLynn Handmade Woolen Accessories
Safdarjung Enclave, New Delhi, Delhi - 110029, India

1️⃣2️⃣ SPECIAL CASES

Returns During Peak Season (Oct–Jan)

Expected delays during holiday periods:

• ⏱️ Return window response: 3–5 days (instead of 48 hours)

• ⏱️ Inspection: 5–7 days (instead of 3–5 days)

• ⏱️ Refund processing: 10–15 business days (instead of 7–10 days)

• ⏱️ Replacement shipping: 7–10 days (instead of 3–5 days)

Plan ahead: Submit returns BEFORE peak season if possible.

Bulk Orders & Wholesale

If you ordered 5+ items or a wholesale order:

• Return window: 10 days (extended for bulk)

• Restocking fee: 15% (vs. 10% for retail)

• Contact: annlynnonlinestore@gmail.com (mark as "BULK RETURN")

Gift Purchases

If you received an item as a gift:

• ✅ You can return it – no proof of purchase needed

• ✅ Recipient gets store credit (unless they request refund)

• ✅ Refund goes to gift purchaser's account (not you)

• ✅ Timeline: Same as regular returns

Items Purchased on Sale/Clearance

❌ Items marked "Final Sale" or "Clearance" cannot be returned

• Exception: If item is defective (full refund applies)

• Check product page for "Final Sale" disclaimer before purchase

1️⃣3️⃣ WHAT HAPPENS TO RETURNED ITEMS?

Our Process

1. Inspection (3–5 days): Check quality, condition, defects

2. Categorization:

   • ✅ Like-new condition: Restocked for resale

   • ⚠️ Minor issues: Discounted & sold as "B-Grade"

   • ❌ Unsaleable: Donated to textile recycling program

3. Donation: Non-returnable items → Charity organizations (tax deductible)

4. Textile Recycling: Damaged items → Responsible recycling partners

Transparency: We never misrepresent returned items. All B-grade/clearance items are clearly labeled.

1️⃣4️⃣ YOUR RIGHTS (CONSUMER PROTECTION)

India (Consumer Protection Act 2019)

You have the right to:

• ✅ Return non-defective items within 2–3 days (per law; we offer 7 days)

• ✅ Full refund for defective items (no questions asked)

• ✅ Compensation for damages caused by us

• ✅ File a complaint with consumer court if dissatisfied

Complaint Portal: https://consumercomplaint.gov.in

International (GDPR, FTC, & Local Laws)

EU & UK: You have 14 days to return (per Consumer Rights Act)

• We offer 45 days ✅ (more generous than legal requirement)

USA: FTC Rule (16 CFR Part 435) requires 30-day return window

• We offer 45 days ✅ (more generous than legal requirement)

Canada: Similar consumer rights to USA

• We offer 45 days ✅ (compliant)

Australia & NZ: ACL (Australian Consumer Law) requires 30 days

• We offer 45 days ✅ (more generous than legal requirement)

1️⃣5️⃣ FREQUENTLY ASKED QUESTIONS

Q: Can I return an item if I've worn it once?

A: No. Items must be unworn to be eligible. Even trying it on counts as "worn" if there are visible signs. For genuine defects, we make exceptions.

Q: What if my return arrives after the return window?

A: We may still accept it at our discretion, but cannot guarantee a refund. Always ship within the return window to be safe.

Q: How long does it take to see the refund in my bank account?

A:

• Bank processing: 3–10 business days (depends on your bank)

• Check with your bank if longer than 10 days

• We provide proof of refund if you need it

Q: Can I exchange for a different product (not just size/color)?

A:

• Domestic: Yes, if same/similar price range

• International: No. Return for refund → place new order

Q: What if the item is damaged in shipping but arrived outside return window?

A: Report it immediately. We have a separate damage claim process (up to 30 days from delivery for damage claims).

Q: Can I get a refund if I lost the receipt/order confirmation?

A: Yes. Provide your order number (in confirmation email) or the email address used for the order.

Q: Do you accept returns from third-party sellers (Amazon, Flipkart, etc.)?

A: No. Items purchased from third parties must be returned to that seller, not to us. We can help troubleshoot, but cannot process refunds.

Q: What if an item is defective but I want to keep it?

A: We can offer a partial refund (15–50% depending on severity) instead of a return. Email us photos & we'll propose a discount.

Q: Can I return items after 45 days (international)?

A: No. Our return window is firm. However, we have a separate warranty program for manufacturing defects (up to 1 year – email us for details).

1️⃣6️⃣ TROUBLESHOOTING & ESCALATION

My Return Isn't Being Processed

Timeline for concern:

• 3 days: Email us to check status

• 7 days: Follow up with WhatsApp

• 10+ days: Mark as "URGENT" and escalate

I Disagree with the Inspection Result

What to do:

1. Request a second opinion (free – email us photos again)

2. If still disputed: We'll offer 50% refund as compromise

3. Still unhappy: File a complaint (see section 14)

Refund is Taking Too Long

After 15 business days:

1. Check with your bank (may be delayed on their end)

2. Ask us for "Proof of Refund" (email confirmation + bank details)

3. If still missing after 21 days: Contact us for escalation

Package Never Returned to Us

If your return package is lost:

1. Provide tracking number (ours, not carrier's)

2. We'll file a carrier claim

3. If not found after 30 days: We'll refund without return

1️⃣7️⃣ POLICY UPDATES & CHANGES

Last Updated: January 16, 2026

This policy is subject to change at any time. Changes will be posted on our website.

Policy Versions:

• v1.0 (Jan 2025): Initial policy

• v2.0 (Jan 2026): Added international restocking fee, defect timeline, lost package guarantee

Which policy applies?

• The policy in effect at the time of your purchase applies to your order

• Not the policy in effect when you request a return

Questions about policy? Email us at annlynnonlinestore@gmail.com

1️⃣8️⃣ OUR RETURN GUARANTEE

We Want You to Love Your Purchase

At AnnLynn, we believe in making returns easy, fair, and transparent.

✨ Our Promise:

• ✅ Fast response (24–48 hours)

• ✅ Transparent process (no hidden fees except restocking)

• ✅ No questions asked for defects

• ✅ Free returns for our errors

• ✅ You're protected (consumer rights honored)

Still not sure? Chat with us before ordering. We're happy to help you choose the perfect item! 💚

Designed with ❤️ by Ann Lynn. Quality, Transparency & Care in Every Purchase.

📌 QUICK REFERENCE

QuestionAnswer

How long to return?India: 7 days | International: 45 days

Who pays return shipping?You (unless our error)

When do I get my refund?7–25 business days after we receive package

Is there a restocking fee?10% for intl non-defective returns only

What if it's defective?Full refund + free return shipping

Can I exchange?Yes (India) / No (International)

What if package is lost?We send replacement or full refund

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Contact us annlynnonlinestore@gmail.com or WhatsApp +91 7838331957

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